Home Care Services

Village Caregiving does not require contracts. You can increase, change, or cancel services at any time according to your needs.

Village Caregiving will make the process as easy as possible for your family. Depending on payer source, we do not require contracts, deposits, or hourly minimums to begin services. Clients have open lines of communication 24 hours a day and 7 days a week with owners, managers, nurses, and caregivers. Our process is very simple, transparent, and based on common sense.

Though we pride ourselves on flexibility, as a home care agency, we do have limitations. Because we provide services in clients’ own homes, there are times when shifts are missed or caregivers are late. We will always do our best to provide backup caregivers, but we are not an emergency service and cannot provide on-demand caregivers in certain situations. When shifts are missed, it is incumbent upon clients to let their local manager know of the situation.

We are not a skilled care agency. As a result, our caregivers cannot administer medications. We can provide basic reminders, but we cannot administer medications. This means we cannot give a shot, apply a topical cream, provide wound care, or do any other activity that is considered medication administration, skilled care, or medical care.

Village Caregiving often provides ambulation assistance for the elderly who are unsteady on their feet. However, please know that Village Caregiving can never restrain a person in any way. You or your loved one are always free to move about your home. While Village Caregiving employees will do their best to help prevent falls, Village Caregiving cannot prevent all falls.

Village Caregiving can offer meal assistance, but Village Caregiving cannot make you or your loved one eat or drink. All Village Caregiving clients have the right to refuse.

Village Caregiving will call 911 during emergencies. We are not paramedics or an emergency medical service.

While proper nutrition, medication reminders and supervised ambulation are essential for your loved one, our family caregivers also prioritize companionship to prevent feelings of social isolation. We believe in balancing physical and mental care to give you and your loved one peace of mind.

Our branches are not franchises, and our company was founded by three friends with a shared goal of making a difference. Our founders know from first-hand experience how challenging it can be to find quality help for your loved one, which sparked their desire to establish Village Caregiving. Since then, we built a team of friendly, compassionate Executive Directors who genuinely care about the communities they serve.

Village Caregiving is the nation’s largest privately owned and operated home care agency. We are not a franchise, chain, or big business. There is no red tape or bureaucracy. Our decisions are driven by the needs of our clients. Our company’s reputation was built with hard work, dedication, love for the communities we serve, and a commitment to common sense and doing the right thing. Learn more about Village Caregiving here!

Village Caregiving cannot prevent all falls, and Village Caregiving cannot and will not restrain a client. However, Village Caregiving’s caregivers can help to mitigate fall risks.

Village Caregiving cannot ever guarantee safety, but it can attempt to mitigate risks and provide services and support that allow you or your loved one to remain in their home for as long as possible.

Village Caregiving cannot make your loved one eat or drink. We can provide meal preparation and assistance, though.

If you would prefer, we will send our Executive Director or nurse to meet with you before services start. They will use that information to select the ideal caregiver to suit your loved one. Then, you can even meet the potential caregiver to make sure the fit is acceptable.

While we don’t require a set number of years of experience, we do look at the applicant’s qualifications and previous experience to determine whether they are the right fit for the role. Plus, all our family caregivers go through background and reference checks.

In some cases, we can pair your loved one with a caregiver who speaks a foreign language. Feel free to get in touch with our Executive Director to find out if we have a caregiver who speaks the same language as you or your loved one.

Be sure to contact the Executive Director anytime you aren’t satisfied with your services. The Executive Director will assess the situation and assign your loved one a different caregiver as soon as possible.

Despite best efforts, shifts may be missed. If you or your loved one has an appointment, remember to have a backup plan. You or your loved one must let us know if a shift is missed. When a shift is missed, Village Caregiving will make all reasonable efforts to provide a replacement caregiver.

Our nurse or Executive Director will assess your needs. After all, the needs of you and your loved one determine our services. As our caregivers work with you, they will look for additional ways to assist you and your loved one more. Executive Directors and nurses can also work with you or your loved one to customize services to meet unique care or schedule requirements.

We do not provide emergency services.

We do not provide skilled care like medication administration, medical assessment, wound care, and other skilled services.

Village Caregiving can provide care to patients who are in the earlier stages of dementia.

Our in-house services include respite care, hygiene assistance, ambulation, companionship, laundry, cooking and eating assistance, dressing, errand assistance, bathing assistance, toileting and light housekeeping.

If your needs change, please contact Village Caregiving staff (owners, managers, nurses) and we will address your request that same day. We are as flexible as possible when it comes to scheduling changes because life does not always go according to plan.

Unlike agencies that use 1099 independent contractors to shift liability to their clients, Village Caregiving caregivers are W-2 employees. We handle all tax withholdings, workers’ compensation, unemployment, etc. We also offer full-time, eligible employees excellent health insurance benefits.

Village Caregiving accepts private payment, VA Homemaker benefits, long-term care insurance, certain Medicaid programs, Medicare Advantage plans, workers’ compensation, UMWA benefits, and others. We are happy to help you navigate the process of understanding your available benefits.

When possible, Village Caregiving will work to find state, federal, or insurance benefits to cover caregiving expenses. When a private pay arrangement is made, Village Caregiving will mail or email an invoice listing the dates and hours worked for each half month period. A stamped and addressed return envelope is also provided for your convenience. Village Caregiving may be paid by check or by automatic ACH transfers from a checking account.