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Why Choose Village Caregiving?
11 Years of Experience
Since 2013, Village Caregiving boasts a reputation built on experience, community engagement and recognition.
Award-Winning Service
We’ve been honored with numerous awards, including being the best employer in Martinsburg, West Virginia, and best Home Care Agency underscoring our pledge to excellence.
Personalized Care Plans
Each Village Caregiving client has a unique care plan. The required care and support are carefully assessed through consultation with the client and family.
Affordable
Our mission to offer exceptional, affordable, family-centered care is central to everything we do. Village Caregiving has flexible payment options available, including Medicare and Medicaid.
Vetted, Compassionate Caregivers
Our vetted, compassionate staff undergo thorough background and reference checks to ensure they are trustworthy and reliable.
Frequently Asked Questions
General
Why Should I Use Village Caregiving Instead of a Private Caregiver?
Several reasons: 1) Village Caregiving has backup caregivers in the event of emergencies, call-offs, etc.; 2) Village Caregiving handles all tax withholdings, insurance, workers’ compensation, unemployment, etc.; 3) Village Caregiving employees are thoroughly vetted and insured; and 4) Village Caregiving can provide services 24 hours a day and 7 days a week.
Will I Be Tied Into a Contract?
Village Caregiving does not require contracts. You can increase, change, or cancel services at any time according to your needs.
How Will Our Relationship Work?
Village Caregiving will make the process as easy as possible for your family. Depending on payer source, we do not require contracts, deposits, or hourly minimums to begin services. Clients have open lines of communication 24 hours a day and 7 days a week with owners, managers, nurses, and caregivers. Our process is very simple, transparent, and based on common sense.
What Are Village Caregiving’s Limitations?
Though we pride ourselves on flexibility, as a home care agency, we do have limitations. Because we provide services in clients’ own homes, there are times when shifts are missed or caregivers are late. We will always do our best to provide backup caregivers, but we are not an emergency service and cannot provide on-demand caregivers in certain situations. When shifts are missed, it is incumbent upon clients to let their local manager know of the situation.
We are not a skilled care agency. As a result, our caregivers cannot administer medications. We can provide basic reminders, but we cannot administer medications. This means we cannot give a shot, apply a topical cream, provide wound care, or do any other activity that is considered medication administration, skilled care, or medical care.
Village Caregiving often provides ambulation assistance for the elderly who are unsteady on their feet. However, please know that Village Caregiving can never restrain a person in any way. You or your loved one are always free to move about your home. While Village Caregiving employees will do their best to help prevent falls, Village Caregiving cannot prevent all falls.
Village Caregiving can offer meal assistance, but Village Caregiving cannot make you or your loved one eat or drink. All Village Caregiving clients have the right to refuse.
Village Caregiving will call 911 during emergencies. We are not paramedics or an emergency medical service.
How Are the Safety and Security of the Elderly Ensured While Receiving Services?
While proper nutrition, medication reminders and supervised ambulation are essential for your loved one, our family caregivers also prioritize companionship to prevent feelings of social isolation. We believe in balancing physical and mental care to give you and your loved one peace of mind.
What Sets Your Company Apart From Competitors?
Our branches are not franchises, and our company was founded by three friends with a shared goal of making a difference. Our founders know from first-hand experience how challenging it can be to find quality help for your loved one, which sparked their desire to establish Village Caregiving. Since then, we built a team of friendly, compassionate Executive Directors who genuinely care about the communities they serve.
What Type of Business is Village Caregiving?
Village Caregiving is the nation’s largest privately owned and operated home care agency. We are not a franchise, chain, or big business. There is no red tape or bureaucracy. Our decisions are driven by the needs of our clients. Our company’s reputation was built with hard work, dedication, love for the communities we serve, and a commitment to common sense and doing the right thing. Learn more about Village Caregiving here!
Do You Prevent Falls?
Village Caregiving cannot prevent all falls, and Village Caregiving cannot and will not restrain a client. However, Village Caregiving’s caregivers can help to mitigate fall risks.
Do You Guarantee Safety?
Village Caregiving cannot ever guarantee safety, but it can attempt to mitigate risks and provide services and support that allow you or your loved one to remain in their home for as long as possible.
Can You Make My Loved One Eat and Drink?
Village Caregiving cannot make your loved one eat or drink. We can provide meal preparation and assistance, though.
Caregivers
Who Will Arrive at My House?
Your local Village Caregiving manager will work to match you or your loved one with a caregiver who fits. This fit is based on schedule and basic care needs. All Village Caregiving employees are able to pass a background check.
Can I Meet With the Caregiver Beforehand?
If you would prefer, we will send our Executive Director or nurse to meet with you before services start. They will use that information to select the ideal caregiver to suit your loved one. Then, you can even meet the potential caregiver to make sure the fit is acceptable.
What Is the Average Years of Experience of the Caregivers?
While we don’t require a set number of years of experience, we do look at the applicant’s qualifications and previous experience to determine whether they are the right fit for the role. Plus, all our family caregivers go through background and reference checks.
Do Any of Your Caregivers Speak Foreign Languages?
In some cases, we can pair your loved one with a caregiver who speaks a foreign language. Feel free to get in touch with our Executive Director to find out if we have a caregiver who speaks the same language as you or your loved one.
What If I Don't Like the Caregiver Assigned to Me or My Loved One?
Be sure to contact the Executive Director anytime you aren’t satisfied with your services. The Executive Director will assess the situation and assign your loved one a different caregiver as soon as possible.
What if a Caregiver Misses a Shift?
Despite best efforts, shifts may be missed. If you or your loved one has an appointment, remember to have a backup plan. You or your loved one must let us know if a shift is missed. When a shift is missed, Village Caregiving will make all reasonable efforts to provide a replacement caregiver.
Services
What Will Village Caregiving Do in my Home?
Our caregivers will help with basic home care related to activities of daily living. This means help with eating, bathing, toileting, hygiene, dressing, ambulation, light cleaning, transportation to appointments, errands, medication reminders, and other non-skilled/non-medical tasks. We provide services ranging from hands-on personal care to simple companionship care. Schedules are as simple as a few hours per day and as extensive as 24/7 “around the clock” care.
The services provided will depend on the individual needs of you or your loved one. Each schedule is set based on the level of need of each individual client with an eye on flexibility.
How Is Care Customized?
Our nurse or Executive Director will assess your needs. After all, the needs of you and your loved one determine our services. As our caregivers work with you, they will look for additional ways to assist you and your loved one more. Executive Directors and nurses can also work with you or your loved one to customize services to meet unique care or schedule requirements.
Do You Provide Emergency Care?
We do not provide emergency services.
Do You Manage Medication, and What Is the Process?
We do not provide skilled care like medication administration, medical assessment, wound care, and other skilled services.
Do You Offer Dementia Care?
Village Caregiving can provide care to patients who are in the earlier stages of dementia.
What Do Your In-Home Services Involve?
Our in-house services include respite care, hygiene assistance, ambulation, companionship, laundry, cooking and eating assistance, dressing, errand assistance, bathing assistance, toileting and light housekeeping.
Scheduling
What Happens if my Needs Fall on a Weekend, at Nighttime, or on a Holiday?
Village Caregiving proudly provides services to clients every single day of the year. Holidays and weekends are no exception. There are no added fees or expenses for services at night, during the weekend, or on holidays.
What if I Need to Change My Schedule?
If your needs change, please contact Village Caregiving staff (owners, managers, nurses) and we will address your request that same day. We are as flexible as possible when it comes to scheduling changes because life does not always go according to plan.
Payments
What if I Only Want One Service? Do I Pay the Same Price?
Since we offer our services at one set hourly rate, the price will remain the same. Since there are no contracts, you can determine how long you need our services, and we will work with your schedule.
Who Handles Tax Withholdings, Workers' Compensation, and Unemployment?
Unlike agencies that use 1099 independent contractors to shift liability to their clients, Village Caregiving caregivers are W-2 employees. We handle all tax withholdings, workers’ compensation, unemployment, etc. We also offer full-time, eligible employees excellent health insurance benefits.
What Payers/Benefits Does Village Caregiving Accept?
Village Caregiving accepts private payment, VA Homemaker benefits, long-term care insurance, certain Medicaid programs, Medicare Advantage plans, workers’ compensation, UMWA benefits, and others. We are happy to help you navigate the process of understanding your available benefits.
How Do I Pay for Village Caregiving's Services?
When possible, Village Caregiving will work to find state, federal, or insurance benefits to cover caregiving expenses. When a private pay arrangement is made, Village Caregiving will mail or email an invoice listing the dates and hours worked for each half month period. A stamped and addressed return envelope is also provided for your convenience. Village Caregiving may be paid by check or by automatic ACH transfers from a checking account.