Though we pride ourselves on flexibility, as a home care agency, we do have limitations. Because we provide services in clients’ own homes, there are times when shifts are missed or caregivers are late. We will always do our best to provide backup caregivers, but we are not an emergency service and cannot provide on-demand caregivers in certain situations. When shifts are missed, it is incumbent upon clients to let their local manager know of the situation.
We are not a skilled care agency. As a result, our caregivers cannot administer medications. We can provide basic reminders, but we cannot administer medications. This means we cannot give a shot, apply a topical cream, provide wound care, or do any other activity that is considered medication administration, skilled care, or medical care.
Village Caregiving often provides ambulation assistance for the elderly who are unsteady on their feet. However, please know that Village Caregiving can never restrain a person in any way. You or your loved one are always free to move about your home. While Village Caregiving employees will do their best to help prevent falls, Village Caregiving cannot prevent all falls.
Village Caregiving can offer meal assistance, but Village Caregiving cannot make you or your loved one eat or drink. All Village Caregiving clients have the right to refuse.
Village Caregiving will call 911 during emergencies. We are not paramedics or an emergency medical service.